Online and Mobile Banking will be unavailable from May 2^nd to May 6^th. 

On Monday, May 6, you will be able to log into the new online or mobile banking system using your existing username.  Your temporary password will be your existing username plus the last four digits of your social security number.

Example:

Username = Existing User ID (ex. johnsmith)

Password = Existing User ID + Last 4 TIN (ex. Johnsmith1234)

After you have logged in with your temporary password, you will be prompted to change your password and security questions.  You will be available to login using Online Banking or the Mobile App.

Mobile Banking users will be required to uninstall the current app and reinstall the new Mobile Banking app. The new app will be available on Monday, August 23, in the Google Play Store or the Apple App Store.

This upgrade will require that you make changes to your QuickBooks or Quicken software, so please take action to ensure a smooth transition.

Please reference the Quicken or Quickbooks instructions below based on the type of Intuit software you are using.

The conversion instructions reference two Action Dates.

1^st Action Date:  May 2, 2024

Complete a data file backup and final transaction download by May 2 to update all transaction history. Please make sure to complete the final download before this date since transaction history might not be immediately available after the upgrade.

2^nd Action Date: May 6, 2024

This is the action date for the remaining steps on the conversion instructions. You will complete the deactivate/reactivate of your online banking connection to ensure that you get your current Quicken or QuickBooks accounts set up with the new connection.

Tech Upgrades Instructions 

• Quicken
• QuickBooks Desktop
• QuickBooks Online

Intuit aggregation services may be interrupted for up to 5 business days. Please download a QFX/QBO file during this outage. The following services may not work during the outage:

• Quicken Win/Mac Express Web Connect
• QuickBooks Online Express Web Connect

Please carefully review your downloaded transactions after completing the migration instructions to ensure no transactions were duplicated or missed on the register. 

If you currently have a Victory Bank debit card, you will receive your new replacement debit card in a white, unmarked envelope by April 29.

Please keep your new card in a safe place until you can activate and start using it on Thursday, May 2. 

To activate your new debit card, call the number on the card, 877-965-3344, or visit your local Victory location for support.